Real stories, real results
Trusted by Patients, Families & Healthcare Partners
See what our riders and facility partners say about Swift Transportation Service — and how we've helped them get to care on time, every time.
What riders say
Stories from Our Passengers
From dialysis patients to business travelers, here's what people experience when they ride with Swift.
Swift Transportation has been a lifesaver for my dialysis appointments. The driver is always on time, helps me to the door, and treats me with real dignity. I don't know what I'd do without them.
Margaret T.
Dialysis patient, Springfield, MA
My mother uses Swift for her weekly physical therapy sessions. As a family, we feel completely at ease knowing she's in safe, professional hands. The drivers are kind and patient with her.
David R.
Family caregiver, Hartford, CT
I was nervous about using medical transportation for the first time, but the team at Swift made it so easy. They explained everything, arrived early, and got me to my oncology appointment without any stress.
Linda M.
Cancer treatment patient, Nashville, TN
I use a wheelchair and finding reliable, accessible transportation has always been a challenge. Swift has the right equipment and the right attitude. I feel respected every single ride.
James W.
Wheelchair user, Worcester, MA
The booking process is simple and the drivers always call ahead. I've never missed an appointment since switching to Swift. That consistency means everything when you're managing a chronic condition.
Rosa G.
Chronic care patient, Bridgeport, CT
I needed an airport transfer to Logan for an early morning flight. The driver was professional, the car was spotless, and I made my flight with time to spare. Will absolutely use again.
Kevin S.
Business traveler, Boston, MA
Partner case studies
How We Serve Healthcare Partners
Real examples of how Swift Transportation has helped facilities, insurers, and care organizations solve their transportation challenges.
Consistent On-Time Transport for a Dialysis Center in Springfield, MA
Challenge
A Springfield dialysis center was experiencing high no-show rates due to unreliable transportation. Patients were missing critical treatments, creating health risks and administrative burden for staff.
Solution
Swift Transportation established a standing schedule for the center's Medicaid-enrolled patients, coordinating directly with the facility's care coordinators to confirm rides 48 hours in advance and provide real-time updates on driver status.
Result
No-show rates dropped significantly within the first month. Patients arrived consistently on time, and the facility reported reduced staff time spent on transportation coordination.
Reliable Resident Transport for an Assisted Living Community in Hartford, CT
Challenge
An assisted living community needed dependable transportation for residents attending specialist appointments, therapy sessions, and routine checkups — often with mobility aids and varying accessibility needs.
Solution
Swift Transportation assigned dedicated drivers familiar with the facility's residents, equipped with wheelchair-accessible vehicles and trained in senior-specific assistance protocols. Billing was coordinated directly with the facility.
Result
Residents experienced a smoother, more dignified transport experience. The facility reduced coordination overhead and received consistent documentation for billing and compliance purposes.
Streamlined Medicaid NEMT Coordination Across Three States
Challenge
A regional Medicaid managed care organization needed a reliable NEMT provider who could operate across Massachusetts, Connecticut, and Tennessee — with consistent documentation and billing practices across all three states.
Solution
Swift Transportation implemented a unified scheduling and reporting workflow, providing trip logs, driver credentials, and compliance documentation in the format required by each state's Medicaid program.
Result
The organization gained a single trusted provider across all three service areas, reducing vendor management complexity and improving member satisfaction scores for transportation-related care access.
Ready to Partner with Swift Transportation?
Whether you're a patient, a family caregiver, or a healthcare facility, we're here to make transportation one less thing to worry about.